Shipping policy

Last updated: October 15, 2026

Destinations and shipping costs

Available delivery destinations and any shipping charges are shown at checkout before you place your order.

Standard shipping is free from the first item in your order to the destinations available at checkout. No minimum order quantity applies.

Processing and delivery estimates

Order processing takes 1–3 business days. After dispatch, estimated transit time is up to 9 business days. The total estimated time from order to delivery is therefore up to 12 business days.

Business days exclude weekends and applicable public holidays. Processing time is the time needed to prepare an order before dispatch; transit time begins after dispatch. Any specific delivery commitment shown for your order before purchase remains applicable.

Customs clearance, public holidays, weather and local carrier disruptions may affect delivery. If we become aware of a material delay, we will contact you with updated information and any cancellation or refund options required by applicable law. Where your consent to a delay is required, we will request it.

Shipping confirmation and tracking

Once your order has shipped, we will send a shipping confirmation by email. Where tracking is available, the confirmation will include a tracking number or link.

Tracking information may not appear immediately after dispatch. Contact glowbrella@outlook.com if tracking is unavailable or your parcel appears delayed.

Delivery address

Check your delivery address carefully before ordering. If you notice an error, contact us promptly with your order number and the corrected address. We will check whether the shipment can still be amended. We cannot guarantee a change after dispatch. Any proposed additional charge will be explained before you agree to it, without restricting your statutory rights.

Delayed, lost or damaged parcels

If an order does not arrive within the stated delivery estimate, arrives damaged or contains the wrong item, contact us with your order number. Photos of visible damage can help our investigation, where available. We will review the shipment and provide the remedy required by applicable law.

You do not need to purchase optional shipping protection to exercise statutory rights concerning non-delivery, loss or damage. Where consumer law places the delivery risk on the seller until you receive the goods, those rights remain in place.

Optional Shipping Protection — $3 USD per order

If you choose Shipping Protection and the carrier confirms that your parcel has been lost in transit, Glowbrella will dispatch a replacement within 24 hours using express shipping.

The 24-hour commitment applies to dispatch after confirmation of loss, not to delivery. Express transit time depends on the destination and carrier. Contact glowbrella@outlook.com with your order number for assistance.

This optional service does not replace or limit your statutory consumer rights.

Cross-border charges

Cross-border shipments may be subject to customs duties, import taxes or similar charges. Any such charges payable by you must be disclosed as required by applicable law before you place the order. This policy does not authorize undisclosed additional fees or override the price and terms agreed for your order.

Returns and contact

Seller: Interecomer, trading as Glowbrella.
Contact address: Zürcherstrasse 35, 8174 Stadel, Switzerland.

For returns, refunds and withdrawal rights, see our Returns and Refund Policy.

For shipping questions, email glowbrella@outlook.com.