Refund policy
Returns and refund policy
Last updated: October 15, 2026
We want you to be satisfied with your purchase from Glowbrella. That is why we offer a voluntary 60-day return period from receipt of your order.
This policy applies in addition to statutory consumer rights that may apply in your country or region. Rights required by law, particularly for defective, damaged or incorrectly supplied items, remain unaffected.
Return period
You have 60 days from the day of delivery to request a return.
For a return to be accepted under our voluntary return policy, the item must:
- be unused and undamaged,
- be in its original condition,
- be returned in its original packaging,
- be returned complete with all accessories,
- be submitted together with proof of purchase or the order number.
Items showing clear signs of use, missing accessories, damaged packaging or signs of improper use may be excluded from returns or refunded only in part under our voluntary return policy.
These conditions do not restrict your statutory right of withdrawal or your statutory rights regarding defective goods.
Returning free items and gifts
Free gifts or complimentary items provided as part of an order form part of the relevant purchase offer. When returning an entire order, the associated physical free items must also be returned. For partial returns, this applies if the return means that the conditions for receiving the relevant gift are no longer met.
For returns under our voluntary return policy, free items must be complete, unused and in their original condition.
If a required physical gift is missing or damaged, we will explain any proposed adjustment before completing a voluntary return. Any adjustment must be permitted by law and based on the promotion terms and gift value clearly disclosed before purchase. We will not impose an undisclosed gift charge or use this condition to restrict statutory withdrawal or remedies for defective goods.
Your statutory consumer rights remain unaffected.
Requesting a return
To request a return, please contact us at:
Please provide your order number and full name. Giving the reason for your return helps us process it, but is not required to exercise your statutory right of withdrawal.
For returns under our voluntary 60-day return policy, please wait for our confirmation and return instructions. Returns that have not been registered in advance may be refused under this voluntary policy.
You will receive the full return address when we process your request. Please note that our contact address is not automatically the return address.
Exercising your statutory right of withdrawal does not require our prior approval.
Return shipping costs
You are responsible for return shipping costs unless the item is defective, damaged or incorrectly supplied, or applicable law provides otherwise.
If you have received a defective, damaged or incorrect item, please contact us as soon as possible. Where possible, send us photos of the product and packaging. We will review the matter and offer an appropriate solution in accordance with your statutory rights, such as a replacement or refund.
Damage and problems
Please inspect your order upon receipt.
If the item is defective, damaged or incorrectly supplied, please contact us within a reasonable period at:
This allows us to review the matter promptly and find an appropriate solution. Your statutory rights remain unaffected.
Items excluded from the voluntary return policy
The following items may be excluded from our voluntary 60-day return policy:
- used or damaged items,
- items without their original packaging,
- items with missing accessories,
- personalized or specially made products,
- sealed hygiene or personal care products whose seal has been removed after delivery,
- gift cards or digital products,
- items whose return is excluded by law.
These restrictions do not apply to the extent that you have statutory claims concerning defective, damaged or incorrectly supplied goods. Whether a statutory right of withdrawal exists or is excluded is governed solely by applicable law.
Exchanges
A direct exchange is not always possible. The fastest way to receive the item you want is to return the item you received under the applicable return conditions and place a new order.
Right of withdrawal for customers in the European Union
If your order is delivered to a country in the European Union, you generally have the right to withdraw from the purchase within 14 days of receiving the goods without giving a reason.
This statutory right of withdrawal exists independently of our voluntary 60-day return policy.
To exercise your right of withdrawal, a clear statement is sufficient, for example by email to:
You may also send your withdrawal statement by post to the following contact address:
Glowbrella
Zürcherstrasse 35
8174 Stadel
Switzerland
You may inspect the goods to the extent necessary to establish their nature, characteristics and functioning. You may be responsible under applicable law for any diminished value resulting from handling beyond that extent.
The requirements concerning unused goods and original packaging under our voluntary return policy are not conditions for exercising the statutory right of withdrawal. For an EU statutory withdrawal, send the goods back within 14 days after notifying us. Contact us promptly for the appropriate return address; obtaining return instructions is not a condition for submitting a valid withdrawal notice.
Refunds
Once we have received and inspected your return, we will inform you by email about the refund.
For returns under our voluntary 60-day return policy, refunds are issued after approval to the original payment method. Processing may take several business days depending on the payment provider or bank.
For an EU statutory withdrawal, we will reimburse the payments due, including the cost of our least expensive standard delivery, within 14 days after being informed of your decision. We may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever happens first, unless we have offered to collect them. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Any more protective mandatory rules remain applicable.
Standard shipping costs are refunded in the event of statutory withdrawal in accordance with applicable law. Additional costs arising from a more expensive shipping method chosen by you are not refunded, to the extent permitted by law.
If more than 15 business days have passed since your refund was approved and the amount has not yet been credited, please contact us at:
Your statutory claims and refund deadlines remain unaffected.
Delivery problems and undelivered orders
If your order does not arrive within the stated delivery time, please contact us so that we can check the shipment's status.
Please make sure that your delivery address is correct and complete. We do not accept responsibility for delays or delivery problems caused by incorrect or incomplete address details, to the extent permitted by law.
Digital products
Digital products are provided electronically after purchase.
The statutory right of withdrawal for digital content may expire before the withdrawal period ends if the applicable legal requirements are met. These include, in particular, your express consent to supply beginning before the withdrawal period ends and your acknowledgment that you thereby lose your right of withdrawal.
Optional withdrawal notice
You can use the following wording by email or post; using this form is optional:
To Interecomer, trading as Glowbrella, Zürcherstrasse 35, 8174 Stadel, Switzerland; glowbrella@outlook.com:
I hereby withdraw from my contract for the purchase of the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
Contact
For questions about returns, refunds or your order, contact us at:
Interecomer, trading as Glowbrella
Email: glowbrella@outlook.com
Address: Zürcherstrasse 35, 8174 Stadel, Switzerland